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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to press the Help button, which is present on each page. A popup will open. It comprises comprehensive info about all the operations that you can carry out on the page in question. Each context menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive range of instructional video clips demonstrating how to use our web hosting Control Panel. They're meant for those of you who would like to see how things are being done instead of just reading articles. Thus, anyone can swiftly get to know our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you are looking for, explore our extensive Frequently Asked Questions section, which comprises questions asked by actual individuals and provides real solutions. We periodically "revamp" our FAQ section with new articles in order to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ section either, we have a excellent team of support engineers available 24-7 and ready to help you with any query. Each trouble ticket you open will be replied to within 1 hour (the average support ticket response time is approximately twenty minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 278437

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com